品質主管

Team Leadership & Process Optimization
Lead the CQE (Customer Quality Engineering) team to optimize quality control workflows for complaint handling and New Product Introduction (NPI) phases, while enhancing the team's professional competencies.

Complaint Management & Continuous Improvement
Lead investigations into customer complaints, conducting root cause analysis and formulating corrective actions to ensure all issues are effectively resolved and officially closed.

Data-Driven Quality Strategy
Synthesize and analyze field quality data to refine internal inspection standards; utilize statistical methods to drive internal process improvements and preventive measures.

Cross-Functional Collaboration
Collaborate with the Sales/Business units to track customer quality requirements, ensuring all expectations are met and customer satisfaction is achieved.

Quality System Maintenance & Audits
Facilitate customer quality system audits, managing the tr

Relevant Experience
Over 5 years of quality management experience in large-scale manufacturing environments (candidates from the hardware/metal industry are preferred).

Language Proficiency
Fluent in English (listening, speaking, reading, and writing), equivalent to TOEIC 750 or above; must possess strong business communication and presentation skills.

Management Systems
In-depth knowledge of ISO 9001 and ISO 14001 quality and environmental management systems.

Quality Tool Mastery
Expertise in core quality tools, including APQP, PPAP, FMEA, SPC, and MSA, as well as the 7 QC Tools, 5 Whys, and Six Sigma methodologies.

Soft Skills
Excellent cross-functional communication, negotiation, and conflict-resolution skills.

Customer Relations
Proven experience communicating quality requirements and expectations directly with European and American clients.