工作職責
1. Provide technical support to solve the application issues of magnetic devices.
2. Collect application requirement information to draft reports and finish root cause report for closed issues of magnetic devices under investigation.
3. Provide product/application training to senior service, when required.
4. Coordinate with others in completing the assigned tasks, such as RD sample test.
理想人選
1. Provide technical support and services through phone-call (con-call), email, support ticket system, live chat, forum.
2. Proven experience in project management and strong understanding of formal project management methodologies.
3. Update Frequent Asked Questions and technical knowledgebase
4. Gather users' feedback and suggestions for product manager, marketing and testing departments to further improve product features and quality.
5. Related experience in technical support of magnetic devices or related role e.g. application engineer within the Power Supply Equipment, Power inverter.
6. Strong communication and teamwork skills to collaborate effectively with colleagues.
7. Availability to travel.