業務貿易客服
電機電工器材
新竹縣市全區
面議
關鍵能力
帶領團隊
工作職責
1. CSD organization planning , recruiting , training and management
2. Set up KPI , review and improve to achieve KPI target
3. Host weekly CSD reviewing meeting to review weekly follow up and report to manager
4. Coordinate cross function team to solve customer complain or request
5. Warranty contract review and negotiate with customer if necessary
6. Regular/Irregular business trip at home and abroad to handle RMA and customer complaint
8. Negotiate compensation issue with customer for special case
9. Handle matters assigned by the director/manager
2. Set up KPI , review and improve to achieve KPI target
3. Host weekly CSD reviewing meeting to review weekly follow up and report to manager
4. Coordinate cross function team to solve customer complain or request
5. Warranty contract review and negotiate with customer if necessary
6. Regular/Irregular business trip at home and abroad to handle RMA and customer complaint
8. Negotiate compensation issue with customer for special case
9. Handle matters assigned by the director/manager
理想人選
1.Familiar with customer service flow (complain and RMA handling)
2.Team management experience 3 years above
3.With cost concept
4.Sole visit customer to handling complain and RMA at home and abroad
5.With good English to communicate with customer directly
2.Team management experience 3 years above
3.With cost concept
4.Sole visit customer to handling complain and RMA at home and abroad
5.With good English to communicate with customer directly
其他條件
學歷：不拘
科系：不拘
年資：5年以上工作經驗
管理責任：管理4人以下
出差外派：無需出差外派
科系：不拘
年資：5年以上工作經驗
語文：
不拘
出差外派：無需出差外派
公司福利
法定項目：勞保 健保 陪產假 產假 特別休假 育嬰留停 女性生理假 勞退提撥金 產檢假 就業保險 職災保險
