CS主管

业务贸易客服
电机电工器材
新竹縣市全區
面议
一般企业 | 中阶 2024/05/23

CS主管

业务贸易客服
电机电工器材
新竹縣市全區
面议

关键能力

帶領團隊

工作职责

1. CSD organization planning , recruiting , training and management
2. Set up KPI , review and improve to achieve KPI target
3. Host weekly CSD reviewing meeting to review weekly follow up and report to manager
4. Coordinate cross function team to solve customer complain or request
5. Warranty contract review and negotiate with customer if necessary
6. Regular/Irregular business trip at home and abroad to handle RMA and customer complaint
8. Negotiate compensation issue with customer for special case
9. Handle matters assigned by the director/manager

理想人选

1.Familiar with customer service flow (complain and RMA handling)
2.Team management experience 3 years above
3.With cost concept
4.Sole visit customer to handling complain and RMA at home and abroad
5.With good English to communicate with customer directly

其他条件

学历:不拘
科系:不拘
年資:5年以上工作经验
语文:
不拘
管理责任:管理4人以下
出差外派:无需出差外派

公司福利

法定项目:勞保 健保 陪產假 產假 特別休假 育嬰留停 女性生理假 勞退提撥金 產檢假 就業保險 職災保險

案件编号:D000009641

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